Shipping & Tracking

We're focused on getting your order to you and your pet quickly and affordably. Please review our US shipping details below.

Shipping Rates for the United States

We offer simple, transparent rates to ensure you always know what to expect:

• FREE Shipping: Orders totaling over $79 automatically qualify for complimentary shipping.
• Flat Rate: Orders under $79 are charged a flat rate of $8.99 for standard shipping.

Tax-Free Promise

All prices are final. PawVot covers all customs duties and sales taxes, so you will never pay extra taxes or hidden fees at checkout or delivery.

Tracking Your Order

Once your order ships, we’ll send you a Shipment Confirmation email. This email includes your tracking number and a direct link, allowing you to follow your package with a simple click and track its journey right to your door.

(Please refer to the table above for international shipping costs.)

Returns or Replacement

We want you and your pet to be completely happy with your purchase. If you have any issues with your order, please review our policy below for returns and replacements.

Our 30-Day Policy

If you would like to return your order for any issues, please **contact us within 30 calendar days after delivery**.

How to Initiate a Return

To return a purchase, simply email us at the address below. Our support team will guide you through the next steps.

• Email Us: To start the return process, send an email to sally@pawvot.com.

Refund Processing

Once your return is received and inspected, our team will process the refund:

• Confirmation: We will email you to notify you that we have received your returned item.
• Approval: We will also notify you of the approval of your refund. Funds will be returned to your original payment method.